Hackensack Meridian, Intermountain, and UCLA Health Prove Digital Transformation Is About Culture, Not Tools
In healthcare, digital transformation is often described as a sprint to implement the latest platform or launch the next “front door.” But for this year’s Mark Gothberg Award winners, the journey is more of a deliberate and enduring marathon.
Tim Shonsey, vice president of enterprise marketing, Intermountain Health
At Hackensack Meridian Health, transformation began with a hard truth: access to care was too difficult to obtain. Over six years, the New Jersey system built a robust digital engagement program that now serves as the backbone of its patient experience strategy.
Intermountain Health’s leadership reframed transformation as empowerment by simplifying governance, elevating digital services, and uniting caregivers around a shared vision of ease, personalization, and accountability.
At UCLA Health, digital innovation is inseparable from trust. Its enterprise-wide approach connects marketing, IT, and clinical operations to deliver experiences that are frictionless and privacy-first.
Together, these organizations show that digital leadership is not about technology; it’s about commitment to patient experience, sustained investment, bold governance, cross-functional collaboration, and culture.
Read on to get a closer look at how each of these award-winning organizations brings its mission to life through forward-thinking digital strategies: Beyond Digital: How Three Health Systems Turned Transformation into a Way of Life
Best regards,
Matt Humphrey
President